Interactive Voice Response System

Redox Technologies, is a pioneer in computer telephony development and IVR service bureaus. We have developed, implemented applications currently serving educational institutions, professional corporations and many other Organisations.

Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. IVR is usually part of a larger application that includes database access.

An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.

Interactive Voice Response (IVR) systems allow callers to get access to information without human intervention. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue.

Interactive Voice Response Features:

• Simple to use Graphical System Design Interface
• Multiple telephone line support both on Analog and Digital
• Text to Speech
• Call Transfer to other extensions, optionally announcing the Caller ID, allowing the recipient to accept or decline the call
• Full logging of callers' details and all the selections made during the call
• Multi-Language support
• Common IVR applications include:
• Schools, Colleges and Educational Institutions
• Bank and stock account balances and transfers
• Surveys and polls
• Call center forwarding
• Simple order entry transactions
• Ticketing and Reservation
• Selective information lookup (movie schedules, etc.)
• IT Enabled Services
• Hotels, Airline & Train Ticket Enquiry & Booking Centers
• Entertainment Industry
• Complaint Booking and Customer Support Centers
• Banks, Finance and Credit Corporations
• Tele-Marketing Industry -Outbound Calls
• IVRS application for an Educational Institution