 Redox Technologies, is a pioneer in computer telephony development and IVR service bureaus. We have developed, implemented applications currently serving educational institutions, professional corporations and many other Organisations.
What is an IVR system?
Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media. IVR is usually part of a larger application that includes database access.
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
Interactive Voice Response (IVR) systems allow callers to get access to information without human intervention. Thus callers hear a pleasant and cheerful voice 24-hours a day, 7 days a year without any attendant human fatigue.
Interactive Voice Response Features:
 Simple to use Graphical System Design Interface
Multiple telephone line support both on Analog and Digital
Text to Speech
Call Transfer to other extensions, optionally announcing the Caller ID, allowing the recipient to accept or decline the call
Full logging of callers' details and all the selections made during the call
Multi-Language support
Common IVR applications include:
Schools, Colleges and Educational Institutions
Bank and stock account balances and transfers
Surveys and polls
Call center forwarding
Simple order entry transactions
Ticketing and Reservation
Selective information lookup (movie schedules, etc.)
IT Enabled Services
Hotels, Airline & Train Ticket Enquiry & Booking Centers
Entertainment Industry
Complaint Booking and Customer Support Centers
Banks, Finance and Credit Corporations
Tele-Marketing Industry -Outbound Calls
IVRS application for an Educational Institution
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